1. Consent

• By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information we collect

• The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
• If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
• When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

3. How we use your information

• We use the information we collect in various ways, including to:
  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

4. Log Files

• GameTeam follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

5. Cookies and Web Beacons

• Like any other website, GameTeam uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
• For more general information on cookies, please read “What Are Cookies” from Cookie Consent.

6. Google DoubleClick DART Cookie

• Google is one of the third-party vendors on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to gameteam.io and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

7. Advertising Partners Privacy Policies

• You may consult this list to find the Privacy Policy for each of the advertising partners of GameTeam.
• Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on GameTeam, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
• Note that GameTeam has no access to or control over these cookies that are used by third-party advertisers.

8. Third Party Privacy Policies

• GameTeam’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
• You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

9. CCPA Privacy Rights (Do Not Sell My Personal Information)

• Under the CCPA, among other rights, California consumers have the right to:
• Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

10. GDPR Data Protection Rights

• We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
• The right to access – You have the right to request copies of your personal data, free of charge. We may charge a reasonable fee or refuse to act on the request only where the request is manifestly unfounded or excessive, as permitted under GDPR Article 12(5).
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

11. Legal Basis for Processing (EU/UK Users)

• For users in the European Economic Area (EEA) and the United Kingdom, we process your personal data on the following legal bases under the GDPR/UK GDPR:
  • Performance of a contract (Art. 6(1)(b)) — to set up your account, deliver and bill for the hosting service you ordered, and provide customer support.
  • Compliance with a legal obligation (Art. 6(1)(c)) — to keep tax/accounting records, respond to lawful requests from authorities, and meet regulatory requirements.
  • Legitimate interests (Art. 6(1)(f)) — to operate, secure, and improve our infrastructure; prevent fraud, abuse, DDoS and other attacks against our network; and analyse aggregated usage. You have the right to object to processing based on legitimate interests.
  • Consent (Art. 6(1)(a)) — for non-essential cookies, marketing emails, and any optional features that ask for your explicit permission. You may withdraw consent at any time without affecting prior processing.

12. Data Retention

• We retain personal data only for as long as necessary for the purposes set out in this Policy or as required by law. Typical retention periods are:
  • Account & billing records — for the duration of your account plus up to 7 years after closure, to comply with tax and accounting obligations.
  • Server content & backups — for the active life of your service. Once a service is cancelled, terminated, or you request data deletion, the server and its backups are removed irreversibly, typically within 30 days.
  • Support tickets & chat transcripts — up to 3 years, to handle follow-up issues and improve our service.
  • Server access logs & security events — up to 12 months, for security, abuse prevention, and incident investigation.
  • Marketing data — until you unsubscribe or withdraw consent.
• We may retain anonymised or aggregated data, which can no longer identify you, for longer periods for analytics.

13. Data Sharing & Sub-processors

• We do not sell your personal data. We share it only with trusted service providers (sub-processors) who help us operate the service, under contractual data protection obligations. Categories include:
  • Payment processors (e.g. Stripe, PayPal) — to take payments, process refunds, and detect payment fraud. They receive only the data they need to process the transaction.
  • Datacenter and network providers across our locations — to host your server hardware and provide DDoS protection.
  • Email and transactional messaging providers — to send account, billing, and support emails.
  • Live chat & help desk providers (e.g. our chat widget at help.gameteam.io) — to enable real-time customer support.
  • Analytics & advertising providers (e.g. Google) — only where you have given consent for non-essential cookies.
  • Professional advisors (accountants, lawyers, auditors) — where required for legal or regulatory purposes.
  • Law enforcement and competent authorities — where we are legally required to disclose, or where necessary to protect our rights, our users, or the public.
• We may also disclose information in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

14. International Data Transfers

• GameTeam operates datacenters across North America, Europe, and Asia. Depending on where you choose to host your server and which sub-processors are involved, your personal data may be transferred to and processed in countries outside your home jurisdiction, including outside the European Economic Area and the United Kingdom.
• Where personal data of EEA/UK users is transferred to a country that has not been recognised as providing an adequate level of protection, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses (SCCs) and, where applicable, the UK International Data Transfer Addendum, together with supplementary technical and organisational measures.

15. Data Security

• We implement industry-standard technical and organisational measures designed to protect your personal data, including:
  • Encryption in transit (TLS/HTTPS) for the website, billing panel, and control panel;
  • Hashing of account passwords;
  • Network-level DDoS protection and firewalling;
  • Role-based access controls and least-privilege access for staff;
  • Regular patching of operating systems and underlying infrastructure;
  • Logging and monitoring of administrative access and security events.
• No method of transmission over the Internet or method of electronic storage is 100% secure. While we use commercially reasonable means to protect your personal data, we cannot guarantee its absolute security.
• You are responsible for keeping your account credentials confidential and for any activity that occurs under your account.

16. Data Breach Notification

• In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the competent supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach, as required by GDPR Article 33.
• Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify affected users without undue delay, in accordance with GDPR Article 34.

17. Children’s Information

• Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
• GameTeam does not knowingly collect any Personal Identifiable Information from children under the age of 13 (or the applicable minimum age in your jurisdiction, which under the GDPR/UK GDPR may be up to 16). If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

18. Updates to this Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. The “last updated” date at the top of this page indicates when it was most recently revised.
• Where changes are material, we will provide additional notice (for example, via email to the address on your account or a prominent notice on the website) before the changes take effect. Your continued use of the service after the effective date constitutes acceptance of the updated Policy.

19. Contact Us

• If you have any questions about this Privacy Policy, want to exercise any of your data protection rights, or wish to lodge a complaint, please contact us at [email protected] or via our support system at https://bill.gameteam.io/submitticket.php.
• GameTeam operates from the United Kingdom.
• EEA/UK users also have the right to lodge a complaint with their local data protection supervisory authority. In the UK, this is the Information Commissioner's Office (ICO) — ico.org.uk.

GameTeam may update these policies. Material changes will be notified as described in section 18.